Frequently Asked Questions
Everything you need to know about bringing comfort and quality into your home.
What is the standard delivery timeframe for large furniture items?
Most large furniture items are delivered within 7-14 business days. Our specialized white-glove delivery team will contact you 48 hours in advance to schedule a specific delivery window.
Do you offer a warranty on Waltons home products?
Yes, all our furniture and home decor items come with a standard 12-month manufacturer's warranty covering structural defects and craftsmanship.
What is your return policy if the item doesn't fit my space?
We offer a 30-day change-of-mind return policy. Items must be in their original packaging and unassembled. Please note that return shipping fees may apply for large furniture pieces.
How can I track my order status?
Once your order has been dispatched, you will receive an email with a tracking link. You can also log into your Waltons account to view real-time updates on your shipment.
Are your wood products sustainably sourced?
Sustainability is a core value at Waltons. Over 90% of our timber products are sourced from FSC-certified forests to ensure responsible environmental management.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options like Afterpay and Klarna for eligible purchases.